Privacy

Customer Information Notice

Dear Guest,

In accordance with current legislation on the protection of personal data (EU Regulation No. 679/2016), we wish to inform you that the processing of your personal data is carried out with fairness, transparency, and for lawful purposes, while safeguarding your privacy and your rights.

Data processing is carried out, including with electronic tools, for the following purposes:

To acquire and confirm your reservation for accommodation and ancillary services, and to provide the requested services. Since this processing is necessary for the conclusion and execution of the contractual agreement, your consent is not required, except where special categories of data (so-called sensitive data) are provided. If you refuse to provide your personal data, we will be unable to confirm your reservation or deliver the requested services. Processing will end upon your departure, except for certain data that must or may continue to be processed as described below.
To comply with public security obligations under Article 109 of the “Consolidated Law on Public Security” (Royal Decree 18.6.1931 No. 773), which requires us to report the identity details of all guests to the local Police Headquarters in accordance with the procedures established by the Ministry of the Interior (Decree of 7 January 2013). Providing such data is mandatory and does not require your consent; refusal will make it impossible to host you. These data are not retained by us unless you grant consent for retention as described in point 4.
To fulfil administrative, accounting, and tax obligations under applicable laws. For these purposes, data processing does not require your consent. Data are processed internally and disclosed externally only as required by law. If you refuse to provide the necessary information, we will be unable to deliver the requested services. Data collected for these purposes are retained for the legally required duration (10 years, or longer in the event of tax audits).
To speed up your registration in the event of future stays. With your prior, revocable consent, your data will be stored for up to 12 months and used solely for the purposes described above during subsequent visits.
To handle messages and phone calls addressed to you during your stay. Your prior consent is required and may be revoked at any time. Processing in this case will cease upon your departure.
To send promotional messages, updates on rates and offers. With your prior, revocable consent, your data will be stored for up to 12 months and will not be disclosed to third parties.
For the protection of persons, property, and company assets through a video surveillance system covering specific areas of the premises, as indicated by appropriate signage. Consent is not required for this processing, as it serves our legitimate interest in protecting people and property from potential assaults, theft, vandalism, fire hazards, and ensuring workplace safety. Recorded images are deleted after 24 hours (or, in special cases, within one week) and are disclosed to third parties only in response to a specific request by judicial or law enforcement authorities.

Data strictly necessary for processing may also be communicated to our technological or instrumental partners assisting in the provision of requested services.

Types of Data Collected

Personal data collected, either directly or via third parties, may include: Cookies, Usage Data, First Name, Last Name, Credit Card Number, Cardholder Name and Expiry Date, Telephone Number, Address, Fax Number, Country, State, ZIP Code, Province, Email Address.

Data processing is carried out using manual, electronic, and telematic tools, strictly aligned with the purposes outlined above, ensuring the security and confidentiality of your information. Data are managed and protected in controlled-access environments under constant supervision.

We also inform you that the European Regulation grants you specific rights, including the right to access, rectify, erase, restrict, or object to processing, as well as the right to data portability, where applicable (Articles 15–22 of EU Regulation No. 679/2016). You may also lodge a complaint with the relevant supervisory authority, following applicable procedures.

For any further information or to exercise your rights under the European Regulation, please contact:

Data Controller: AZ. AGR. LA CASELLA S.R.L., Piazza San Valentino 11, Penna in Teverina (TR) – Tax Code 01327250559
Data Processing Manager: Marco Di Modugno, Mobile: +39 333 92792533
Data Protection Officer: Silvia Catalano, Mobile: +39 347 8285307